Allstate Position Available

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  Position Summary 
The RV Technician is certified and trained on how to trouble shoot RV type of events.


 Key responsibilities  
• Responsible for analyzing performance and working with the call center and customers on difficult RV related items.
• Responsible for managing performance of client assigned.
• Manage to the following objectives: Reduced towing ratio, improved on site resolution, Customer Service Index, Estimated Time of Arrival, Actual Time of Arrival, Service Delays, Contracting new providers and on site mechanics, Compliance.
• Assist in trouble shooting calls real time by assisting the call center agents.   This includes items such as electric generators, hydraulics, lavatory issues and other RV related items.
• Assist in penetrating market with new technologies.

  Knowledge/Skills/Abilities/Experience 
• Must be certified in all client required aspects.
• Client relations, program management and contracting experience
• Leadership skills
• Relationship skills
• Strong written and verbal communication skills
• Ability to work in a self directed work environment
• PC Skills
• Analytical skills
• Bi-lingual a plus

  Allstate Level Factors - Please refer to the Allstate Level Guide on MyHR Knowledge  

  Contact  
Leo Ibarra
Senior Recruiter
Talent Acquisition 
Allstate Insurance Company
2775 Sanders Road
Northbrook, IL  60062
Phone (847) 402-8204
Fax (847) 402-9696
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